In Using Crowdsourcing as a Means to Integrate the Customer

question 81

Multiple Choice

In using crowdsourcing as a means to integrate the customer into the value chain,there are some perils to consider.Which of the following is not related to crowdsourcing perils?

• A) giving customers the opportunity to tarnish the company brand
• B) asking for consumer input when demand is highly uncertain
• C) eroding a low-cost competitive advantage of the firm
• D) repeatedly getting feedback from the same customer

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Definitions:

Responsibility Accounting System

A system of accounting that involves assigning revenues and costs to the individuals or departments that are directly responsible for them.

Expenses

The money spent or costs incurred in an entity's efforts to generate revenue, representing the cost of doing business.

Managers

Individuals responsible for planning, directing, and overseeing the operations and fiscal health of a business unit or department.

Balanced Scorecard

A management and planning system designed to align an organization’s activities with its vision and strategy, enhance communication within and outside the organization, and track the organization's performance in comparison to its strategic objectives.