The Balanced Scorecard Enables Managers to Consider Their Business from All

question 109

Multiple Choice

The balanced scorecard enables managers to consider their business from all the following perspectives except

• A) customer perspective.
• B) internal perspective.
• C) innovation and learning perspective.
• D) ethical perspective.

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Definitions:

Situational Attribution

The process of attributing a person's behavior to external or environmental factors, rather than to internal dispositions.

Self-Fulfilling Prophecy

A belief or expectation that influences a person to act in ways that cause the belief to become true.

Human Nature

The innate characteristics, including ways of thinking, feeling, and acting, which all human beings share.

Fundamental Attribution Error

A cognitive bias where people are more likely to attribute others' actions to their character or disposition rather than to external factors.