In Delivering a Performance Evaluation Interview, Jacqui Is Taking a Listening

question 68

Multiple Choice

In delivering a performance evaluation interview, Jacqui is taking a listening perspective. She wants to stimulate growth and development by discussing the problems, needs, satisfactions, and dissatisfactions the employee has encountered on the job. What type of performance evaluation interview is Jacqui delivering?

• A) tell-and-listen
• B) tell-and-sell
• C) tell-and-train
• D) problem-solving

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Definitions:

Publicity

The public visibility or awareness for any product, service, or company that is gained through media attention and coverage.

Promotion Mix

The combination of advertising, sales promotion, public relations, personal selling, and direct marketing used by a company to reach its marketing objectives.

Crisis Management

The process by which an organization deals with a sudden and significant negative event to minimize harm and recover quickly.

Comment Card

A feedback form provided to customers to express their satisfaction or suggestions about services or products.