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An Employment Equity Program Is a Process Requiring Senior Management

question 15

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An employment equity program is a process requiring senior management commitment and involvement.


Definitions:

Global Financial Crisis

Was a consequence of sub‐prime mortgage defaults in the United States in 2008 and culminated in a worldwide recession.

Process Re-Engineering

A complete overhaul and innovative redesigning of business procedures aimed at achieving significant enhancements in key performance indicators.

Customer Needs

Refers to the wants or desires that a customer expects a product or service to fulfill.

Process Value Analysis

Identifies and evaluates core processes for their performance contributions to customer satisfaction.

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