Figure 14-2 at the Beginning of the Year, Devonshire Company

question 1

Multiple Choice

Figure 14-2 At the beginning of the year, Devonshire Company initiated a quality improvement program. The program was successful in reducing scrap and rework costs. To help assess the impact of the quality improvement program, the following data were collected for the current and preceding years:
Refer to Figure 14-2. For the current year, internal failure costs are what percentage of sales?

• A) 4.25%
• B) 3.25%
• C) 2.00%
• D) 1.25%

---

Definitions:

Unionism

The principles or policies of forming, joining, or acting within a labor union to protect and enhance workers' rights and conditions.

HR Director

A senior executive in an organization responsible for developing and executing human resource policies, strategies, and programs.

Nonunion

Refers to workplaces or employees that are not affiliated with, represented by, or members of a labor union.

Home Health Care

Medical and non-medical services provided to patients at home to treat illness or injury, promoting recovery and independence.