The Perspective That Defines the Capabilities Needed by the Organization

question 37

Multiple Choice

The perspective that defines the capabilities needed by the organization to create long-term improvement is the

• A)financial perspective.
• B)customer perspective.
• C)process perspective.
• D)learning and growth perspective.

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Definitions:

Trivial Issue

A minor or insignificant matter that does not have a major impact on the overall situation or outcome.

Cool Down

A period of time allowed for emotions to subside or for physical activity to decrease gradually, often used to prevent conflict or reduce the risk of injury after intense activity.

Horizontal Conflict

Disputes or disagreements between individuals or groups at the same level of an organizational hierarchy.

Equally Unattractive

A situation where all options or choices available are perceived to be negative or undesirable to the same degree.