When Adrian's Computer Would Not Respond to Commands from the Wireless

question 28

Multiple Choice

When Adrian's computer would not respond to commands from the wireless keyboard, he tried restarting the computer, as that strategy had worked in the past. After several tries, the keyboard still did not work so he gave up and called a computer repair service. A technician easily solved the problem: The batteries in the wireless keyboard needed to be replaced. Adrian's inability to solve the problem on his own had been hampered by his:

• A)functional fixedness.
• B)use of an incorrect algorithm.
• C)mental set.
• D)decision-making strategy.

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Definitions:

Quality Improvement

An ongoing process of detection and reduction of errors, improvement of operations, and ensuring that standards of quality are met consistently.

TQM

Total Quality Management; a comprehensive approach to organizational management that seeks to improve the quality of products and services through ongoing refinements in response to continuous feedback.

Six Sigma

A set of techniques and tools for process improvement that aims to improve the quality of the output of a process by identifying and removing the causes of defects and minimizing variability in manufacturing and business processes.

Entrepreneurship Programs

Structured educational or training initiatives designed to impart entrepreneurial skills and foster an entrepreneurial mindset among participants.