The following data pertain to the past six months for Ridge Company:
Evaluate the three divisions' programs by:
a.Computing the costs of conformance and the costs of nonconformance of each division.
b.Computing conformance,nonconformance,and total quality costs as a percentage of sales for each division.
c.Identifying the division that is developing the strongest quality program.
d.Identifying the division that has been slowest to react to the management directive of TQM?
Defend your answers.Round percentages to two places beyond the decimal point.
Definitions:
Treatment Sensitive
Describes conditions or subjects that exhibit detectable or significant changes in response to interventions or treatments.
Objective Evidence
Information that is measurable, factual, and unbiased, observable by an external observer.
Counseling
The professional guidance of individuals by the use of psychological methods, particularly in resolving personal conflicts and emotional problems.
Research Training Environment
The context or setting in which research skills and knowledge are taught and learned.
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