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The Recruiter Interviewing for Customer Service Telephone Representatives Tells the Applicants

question 24

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The recruiter interviewing for customer service telephone representatives tells the applicants that many of the callers are upset and angry,and that some will even use offensive language when speaking with the representatives.The recruiter also informs the applicants that they will be required to be polite,helpful and professional in dealing with all callers,and that their calls will be monitored by their supervisor.They will also work in windowless cubicle in rooms holding 100 other customer service representatives.The applicants are allowed to listen to a selection of pre-recorded actual customer calls and shown the room in which they will work.This is an example of


Definitions:

Senescence

The process of aging where cells lose the ability to divide, grow, and function, leading to the eventual death of the cell.

Cytokinin

A class of plant hormones that promote cell division and growth, and are involved in aging, nutrient processing, and other physiological processes.

Amyloplasts

A type of plastid found in some plant cells, responsible for the synthesis and storage of starch granules through the process of photosynthesis.

Root Cap

A protective structure located at the tip of a plant root that shields the growing tip in the soil, secretes mucilage to aid in movement, and perceives gravity.

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