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The Recruiter Interviewing for Customer Service Telephone Representatives Tells the Applicants

question 24

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The recruiter interviewing for customer service telephone representatives tells the applicants that many of the callers are upset and angry,and that some will even use offensive language when speaking with the representatives.The recruiter also informs the applicants that they will be required to be polite,helpful and professional in dealing with all callers,and that their calls will be monitored by their supervisor.They will also work in windowless cubicle in rooms holding 100 other customer service representatives.The applicants are allowed to listen to a selection of pre-recorded actual customer calls and shown the room in which they will work.This is an example of


Definitions:

Event Logistics

The process of organizing, planning, and executing the transportation, setup, and breakdown of equipment and materials for an event.

Resources

Assets, materials, or inputs used by organizations to produce goods or services.

Transportation Service

The offering of movement of goods or individuals from one location to another.

Cost of Lost Sales

The financial impact experienced by a business when potential sales are not realized due to stockouts or inability to meet demand.

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