Soltura Products,Inc

question 31

Multiple Choice

Soltura Products,Inc.,has a training program for customer service representatives that tests trainees on their knowledge of company products.Every time the trainee answers a question,he/she learns whether the answer is right or wrong.This is called

• A) behavior modeling.
• B) using error-based examples.
• C) immediate confirmation.
• D) active practice.

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Definitions:

Manifests Itself

Refers to the way something becomes apparent or is shown in actions or symptoms.

B. F. Skinner

An American psychologist known for his work in behaviorism and the development of the theory of operant conditioning.

Operant Conditioning

A learning process in which the strength of a behavior is modified by reinforcement or punishment.

Carl Rogers

An influential psychologist who developed client-centered therapy and emphasized the importance of the self-concept in understanding human behavior.