After Customer Service Representatives Are Trained,their Phone Calls Are Monitored

question 80

Multiple Choice

After customer service representatives are trained,their phone calls are monitored to determine if the CSRs are applying the lessons about gathering pertinent information from callers that are taught in the training classes.This is an example of the __________ level of training evaluation.

• A) reaction
• B) learning
• C) results
• D) behavior

---

Definitions:

Strategic Purchase

The acquisition of goods or services that are vital to a company's operations or strategy, often involving significant expenditure and planning.

Environmental Sustainability

The practice of using resources in a way that does not deplete them and conserves the natural environment for future generations.

Community Development

Initiatives designed to improve the living conditions, economy, and social cohesion within a specific area or community.

Supply Cost Savings

Reductions in the total cost associated with acquiring goods and services for a company, often achieved through negotiation, process improvement, or strategic sourcing.