Soltura Products,Inc

question 31

Multiple Choice

Soltura Products,Inc.,has a training program for customer service representatives that tests trainees on their knowledge of company products.Every time the trainee answers a question,he/she learns whether the answer is right or wrong.This is called

• A) behavior modeling.
• B) using error-based examples.
• C) immediate confirmation.
• D) active practice.

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Definitions:

Variable Selling

Expenses that change in proportion to the volume of goods or services sold, such as commissions and shipping fees.

Special Order

A one-time order that is not usually part of the company's normal ongoing operations, often requiring special pricing or terms.

Markup

The uplift in the purchase price of items specifically to recover operational overhead and to make a profit.

Split-off Point

The stage in a production process where multiple products are derived from a single process or material, leading to separate further processing.