Clementine Import-Export,Inc

question 48

Multiple Choice

Clementine Import-Export,Inc.,has a language-proficiency test for its sales representatives in Latin America.Part of the test requires that sales representatives to be able to ask and answer in Spanish basic questions about prices,quantities,shipping dates and product characteristics.This performance standard can be classified as all of the following EXCEPT

• A) the standard trait-based.
• B) the standard is job-related.
• C) the standard is observable.
• D) the standard is non-numerical.

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Definitions:

Management Development

Programs and activities aimed at improving the skills, knowledge, and abilities of managers and potential managers to enhance organizational effectiveness.

Coaching and Mentoring

A development approach involving a more experienced individual guiding and supporting someone less experienced to develop specific skills and knowledge.

Intervention

Actions taken to modify a process, situation, or behavior, often aimed at improving outcomes or resolving issues.

Issue-Based Conflict

Conflict that arises from differences in opinions, perspectives, or interests relating to a specific issue or problem.