After Working Five Years as a Service Coordinator at BlueBottle

question 96

Multiple Choice

After working five years as a service coordinator at BlueBottle Enterprises,Mandy has developed some timesaving shortcuts that allow her to process a higher volume of work than the other service coordinators.If Mandy would train her co-workers in her techniques,the entire department could be more efficient.The performance incentive system that would be LEAST likely to encourage Mandy to share her expertise with her co-workers would be a/an

• A) individual-level incentive system.
• B) team-based incentive system.
• C) organization-level incentive system.
• D) gain-sharing plan.

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Definitions:

Explicit Costs

Direct, out-of-pocket payments for goods or services necessary for conducting business.

Items

Individual objects or units, especially those included in a list or collection.

Economic Profits

The difference between total revenue and the total costs (both explicit and implicit costs) of a company, indicating the surplus generated from business activities.

Savings Account

An account for holding deposits at a bank or another financial entity, ensuring the safety of the principal amount while offering a slight interest rate.