John Wants His Employees to Be Aware That They Should

question 128

Multiple Choice

John wants his employees to be aware that they should act ethically.He should

• A) fire anyone who behaves unethically.
• B) not draw public attention to any employee's unethical behaviour,but instead deal with it privately.
• C) publicly reward ethical behaviour and ignore unethical behaviour.
• D) publicly discipline employees who behave unethically,but not fire them.
• E) adopt a written code of ethics.

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Definitions:

Service Quality

The degree to which a delivered service meets the expectations of the customer, often assessed through dimensions like reliability, assurance, tangibles, empathy, and responsiveness.

Empathy

The ability to understand and share the feelings of another person.

Service Quality

The assessment of how well a service meets or exceeds customer expectations, often related to factors like responsiveness, assurance, and empathy.

Tangibility

The physical existence of a product, making it possible to touch, see, and directly experience it.