At WestJet,front-Line Employees Have the Right to Issue Travel Credits

question 148

Multiple Choice

At WestJet,front-line employees have the right to issue travel credits to customers who feel that they have not been treated properly.This right is an example of

• A) punishment.
• B) omission.
• C) positive reinforcement.
• D) negative reinforcement.
• E) empowerment.

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Definitions:

Profit Centers

Segments or areas of a business that are responsible for generating their own revenues and profits.

Incentives

Rewards or penalties designed to encourage or discourage specific behaviors among individuals or groups, often used in economic and business contexts.

Information

is data that is processed, organized, or presented in a manner that makes it meaningful and useful for decision-making, learning, or analysis.

Firm Division

A segment or branch of a firm that operates under the larger corporate umbrella, focusing on specific operational tasks or market sectors.