Which of the Following Is Not One of the Criteria

question 127

Multiple Choice

Which of the following is not one of the criteria used by customers to judge service quality?

• A) Tangibles
• B) Assurance
• C) Empathy
• D) Responsiveness
• E) Relevance

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Definitions:

Outstanding Voting Common Stock

Shares of common stock that are held by investors, excluding those owned by the company itself, which have voting rights.

Amortization

The process of spreading the cost of an intangible asset over its useful life.

Inventory Costing

Methods for assigning costs to inventory and to the cost of goods sold, such as FIFO (First-In, First-Out) or LIFO (Last-In, First-Out), impacting financial statements.

Investment Account

An account held by an individual or entity with a financial institution for the purpose of trading, holding, and managing securities and financial assets.