When Evaluating Service Quality,customers Look for Assurance,which Means

question 22

Multiple Choice

When evaluating service quality,customers look for assurance,which means

• A) providing caring,individualized attention.
• B) maintaining knowledgeable and courteous employees who will earn the confidence of customers.
• C) helping customers promptly.
• D) performing the service as promised,both accurately and on time.
• E) maintaining a pleasing appearance among personnel,and in materials and facilities.

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Definitions:

Criminal Justice System

A network of government agencies and institutions aimed at upholding social control, deterring and mitigating crime, and sanctioning those who violate laws with criminal penalties and rehabilitation efforts.

Victimless Crimes

Offenses which do not directly harm or violate the rights of any specific person, often debated in terms of morality and legality.

Complainant

A person who files a charge or makes a formal complaint in a legal context or grievance procedure.

Inherent Quality

A characteristic or attribute that is a natural, essential part of something or someone.