When Evaluating Service Quality,customers Look for Empathy,which Means

question 78

Multiple Choice

When evaluating service quality,customers look for empathy,which means

• A) maintaining a pleasing appearance among personnel,and in materials and facilities.
• B) maintaining knowledgeable and courteous employees who will earn the confidence of customers.
• C) helping customers promptly.
• D) providing caring,individualized attention.
• E) performing the service as promised,both accurately and on time.

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Definitions:

Long-Range Planning

The process of defining strategic goals and making decisions on allocating resources to pursue this strategy over an extended period, typically beyond one year.

Budget Period

The time frame for which a budget is planned and implemented, often one fiscal year.

One Month

A period of time extending roughly from a specific date in one calendar month to the corresponding date in the next calendar month.

One Year

A period consisting of 12 consecutive months or 365 days.