Barden Corp

question 16

Multiple Choice

Barden Corp.tracks its performance over time in order to evaluate progress and set goals for improvement.It is using

• A) quality improvement.
• B) failure management.
• C) process improvement.
• D) external benchmarking.
• E) internal benchmarking.

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Definitions:

Systematic Desensitization

A behavioral therapy technique used to reduce phobic responses through gradual exposure to the feared object or situation while practicing relaxation techniques.

Fear of Public Speaking

A common form of anxiety where an individual feels an intense fear of performing or speaking in front of an audience.

Aversive Conditioning

A behavioral training process that uses negative stimuli to reduce the occurrence of certain undesirable behaviors.

Smoking

The act of inhaling and exhaling the smoke of tobacco or a drug, which can lead to health issues and addiction.