When Evaluating Service Quality,customers Look for Assurance,which Means

question 22

Multiple Choice

When evaluating service quality,customers look for assurance,which means

• A) providing caring,individualized attention.
• B) maintaining knowledgeable and courteous employees who will earn the confidence of customers.
• C) helping customers promptly.
• D) performing the service as promised,both accurately and on time.
• E) maintaining a pleasing appearance among personnel,and in materials and facilities.

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Definitions:

Business Transaction

An economic event with a monetary impact on an entity's financial statements, often involving the exchange of goods or services.

Actual Authority

The express and implied powers granted by a principal to an agent to act on their behalf.

Duty to Serve

The obligation of certain entities to provide services to all potential customers within a specified area or domain, often used in the context of utilities or public services.

Duty to Account

An obligation to provide a detailed report of financial transactions or holdings, typically mandated in fiduciary relationships or other scenarios demanding transparency and accountability.