When Evaluating Service Quality,customers Look for Tangibles,which Means

question 31

Multiple Choice

When evaluating service quality,customers look for tangibles,which means

• A) providing caring,individualized attention.
• B) maintaining knowledgeable and courteous employees who will earn the confidence of customers.
• C) helping customers promptly.
• D) performing the service as promised,both accurately and on time.
• E) maintaining a pleasing appearance among personnel,and in materials and facilities.

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Definitions:

MIRR

The Modified Internal Rate of Return, which adjusts the IRR for the cost of capital and provides a better indication of a project's efficiency and profitability.

IRR

Internal Rate of Return; a metric in finance that helps in calculating the expected profitability of prospective investments.

Cash Flow

The total amount of money being transferred into and out of a business, affecting the company's liquidity.

Project

A project is a temporary endeavor designed to produce a unique product, service, or result, typically with defined goals and constraints.