Bank Customers Can Now Access 24-Hour Information Systems and Monitor

question 63

Multiple Choice

Bank customers can now access 24-hour information systems and monitor their accounts without employee assistance.This is an example of how information technologies have

• A) reduced the capacity for customization.
• B) increased collaboration.
• C) created leaner,more efficient operations.
• D) provided new business opportunities.
• E) created greater independence of company and workplace.

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Definitions:

Neurotic Anxiety

A form of anxiety resulting from an unconscious fear that the ego's control over unacceptable impulses of the id will fail, leading to punishment for inappropriate thoughts or behaviors.

Unconscious

In Freud’s topographic model, the part of personality that contains material that cannot easily be brought into awareness.

Implicit Punishments

Penalties for undesirable behavior that are not directly expressed or are implied, affecting behavior modification subtly.

Defense Mechanism

Psychological strategies brought into play by the unconscious mind to manipulate, deny, or distort reality in order to defend against feelings of anxiety and unacceptable impulses.