What Is the First Step in Defusing the Spiral of Incivility

question 9

Multiple Choice

What is the first step in defusing the spiral of incivility?

• A)Reflection upon the problem
• B)Developing a plan to resolve the problem
• C)Active listening to a fellow worker's accounts of incivility
• D)Reporting the incident to a superior

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Definitions:

Inferential Statistics

A branch of statistics that allows us to make predictions or inferences about a population based on data collected from a sample.

Conclusions

The end judgments or determinations reached after considering all the relevant facts and evidence.

Scales of Measurement

The various ways in which variables or data can be quantitatively and qualitatively defined and classified.

Standard Deviations

A measure of the amount of variation or dispersion of a set of values relative to the mean.