Which Element Increases the Likelihood of Incivility

question 10

Multiple Choice

Which element increases the likelihood of incivility?

• A)Using a problem-solving approach
• B)Using assertive communication
• C)Internalizing workplace issues
• D)Increased levels of stress

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Definitions:

Private Cost

Expenses borne by individuals or enterprises as a result of their own production or consumption decisions, not including externalities.

Contingent Environmental Costs

Costs that may occur depending on the outcome of a future event related to the environment, such as cleanup costs for pollution or fines for non-compliance with environmental regulations.

Relationship and Image Costs

Expenses incurred to build and maintain relationships with customers and to enhance the company's image and brand.

Oil-spill Cleanup

The process of removing or mitigating the impact of oil spilled into an environment, typically involving physical, chemical, and biological methods.