What Is the First Step in Defusing the Spiral of Incivility

question 9

Multiple Choice

What is the first step in defusing the spiral of incivility?

• A)Reflection upon the problem
• B)Developing a plan to resolve the problem
• C)Active listening to a fellow worker's accounts of incivility
• D)Reporting the incident to a superior

---

Definitions:

Implicit Association Test (IAT)

A psychological test designed to measure the strength of an individual's automatic associations between mental representations of objects (concepts) in memory.

Prosocial Behavior

Refers to voluntary actions that are intended to help or benefit another individual or group of individuals.

Modern Racism

A form of prejudice that is subtler than overt racism, often manifesting as denying the existence of racial discrimination or expressing indirect racial prejudices.

Implicit Attitudes

Attitudes that are unconsciously held and can influence feelings and behavior without the individual being consciously aware of them.