The Most Important Factor in the Success or Failure of TQM

question 14

Multiple Choice

The most important factor in the success or failure of TQM efforts is

• A) Getting started quickly
• B) The use of statistical process control
• C) The genuineness of the organization's commitment
• D) The use of cause-and-effect diagrams
• E) Employee training

---

Definitions:

Androgyny

The combination of masculine and feminine characteristics into an ambiguous form, often related to fashion, sexuality, and identity.

Maleness

The qualities, characteristics, or attributes considered typical of or associated with men or male organisms.

Masculinity

A set of attributes, behaviors, and roles associated with boys and men, often emphasized as part of societal norms.

Body Cathexis

The emotional significance and satisfaction individuals attach to various parts of their bodies.