In Inventory Management, When Discussing Customer Service We Mean

question 73

Multiple Choice

In inventory management, when discussing customer service we mean:

• A) whether the customer is available when the product is.
• B) whether the product is available regardless if the customer desires it or not.
• C) whether the product is available when the customer wants it.
• D) whether the customer wants the available product.
• E) whether repair of the product is available.

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Definitions:

Clicks-and-mortar

A business model that combines both online (clicks) and offline (mortar) presences for improved customer experience.

Brick-and-mortar

Refers to businesses that have physical stores as opposed to or in addition to an online presence.

Brick-and-mortar

Refers to physical stores or businesses that have a tangible presence in the form of a building where customers can visit.

Restaurant

A business establishment where meals or refreshments can be purchased and consumed by the public.