Which of Following Statements Is True About Customer Satisfaction?​

question 184

Multiple Choice

Which of following statements is true about customer satisfaction?​

• A)​Customer complaints should be viewed as failures, not opportunities.
• B)​Customers have less loyalty after resolving a complaint or problem with the firm.
• C)​Any method that makes it easier for customers to complain actually benefits the firm.
• D)​Any method that makes it easier for customers to complain harms the firm.
• E)​Firms should not take proactive steps like mailing customer surveys.

---

Definitions:

Railroad Development

The period of rapid expansion and construction of railroads, significantly influencing economic growth, settlement patterns, and regional connectivity.

Urban

Pertains to cities or towns, often characterized by higher population density and vast human features in contrast to areas outside of cities.

Southern Slaveholders

were individuals or families in the Southern United States who owned slaves, particularly before the Civil War and the abolition of slavery.

Paternalistic Ethos

An attitude or approach characterized by a superior figure, typically in a leadership role, dictating what is supposedly best for those under their authority, often justified by a belief in their inherent superiority or benevolence.