Proactive Methods a Firm Might Use to Assess Customer Satisfaction

question 143

Multiple Choice

Proactive methods a firm might use to assess customer satisfaction would include:

• A)visiting, calling, or mailing written surveys to clients.
• B)setting up customer service help lines to receive customer complaints.
• C)offering gifts and reward points to appease a dissatisfied customer.
• D)quickly replacing defective products with new products after receiving complaints from customers.

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Definitions:

Supervisory Ability

The capacity to oversee, guide, and manage the work and performance of a team or group.

Reasoning Capacity

The ability to think logically, analyze information critically, and come to a conclusion based on evidence.

Getting The Job Done

Successfully completing tasks or fulfilling responsibilities as required or expected.

Ear Of The Leader

The leader's attentiveness to feedback, ideas, and concerns from others, symbolizing openness and effective communication.