Which of the Following Statements Is True About CRM Systems?​

question 99

Multiple Choice

Which of the following statements is true about CRM systems?​

• A)​They do not allow for centralized data.
• B)​They create partnerships with customers.
• C)​Customers are not empowered.
• D)​Customer retention and loyalty is diminished.
• E)​They are usually successful even without sales and service employees input.

Understand and analyze the structure of arguments.

Distinguish between deductive and inductive reasoning.

Evaluate the strength of premises in supporting conclusions.

Recognize the role of independent and dependent premises in argument structure.

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Definitions:

Frontal Lobe

The part of the brain located at the front of each cerebral hemisphere, associated with reasoning, planning, parts of speech, movement, emotions, and problem-solving.

Working Memory

refers to the part of short-term memory that is concerned with immediate, conscious perceptual and linguistic processing.

Baddeley and Hitch

Psychologists who proposed the model of working memory, describing it as consisting of multiple components including the central executive, phonological loop, and visuospatial sketchpad.

Working Memory

A cognitive system responsible for temporarily holding and manipulating information needed for complex tasks such as learning, reasoning, and comprehension.