​Like Most Companies,yours Relies on Reactive Methods of Collecting Customer

question 62

Multiple Choice

​Like most companies,yours relies on reactive methods of collecting customer feedback.You hope to change this by introducing the proactive element(s) of:

• A)​Monitoring social media sites
• B)​Compiling online customer comments
• C)​Answering customer emails
• D)​Emailing satisfaction surveys to customers
• E)​Calling customers after a sale

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Definitions:

Crime Rates

The number of crimes reported in a given area during a fixed period of time, usually for crime statistic comparisons.

Unemployment

The state of being without a job despite being willing and able to work, often measured as a percentage of the labor force.

Hindsight Bias

The tendency to believe, after learning an outcome, that one would have foreseen it, often referred to as the "I-knew-it-all-along" phenomenon.

Intuitions

The capacity to grasp something through intuition rather than through logical thought.