​Like Most Companies,yours Relies on Reactive Methods of Collecting Customer

question 62

Multiple Choice

​Like most companies,yours relies on reactive methods of collecting customer feedback.You hope to change this by introducing the proactive element(s) of:

• A)​Monitoring social media sites
• B)​Compiling online customer comments
• C)​Answering customer emails
• D)​Emailing satisfaction surveys to customers
• E)​Calling customers after a sale

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Definitions:

Manufacturing Costs

The total expenses involved in making a product, including direct materials, direct labor, and factory overhead.

Markup Percentage

The proportion added to the purchase price of products to cover operational costs and profit, which sets the retail price.

Total Cost

The complete expenditure incurred by a business, combining both fixed and variable costs to produce goods or services.

Variable Cost

Costs that vary directly with the level of production or sales, such as materials and labor.