Reminding a Customer That the Flashlight He Just Purchased Requires

question 238

Multiple Choice

Reminding a customer that the flashlight he just purchased requires batteries (which are available for sale) would be an example of:

• A)cross selling.
• B)bait-and-switch selling.
• C)selling up.
• D)suggestive selling.

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Definitions:

William Tuke

A pioneering figure in the reform of mental health care in the 18th century, he founded the York Retreat which emphasized humane treatment for the mentally ill.

Psychological Abnormality

Conditions or behaviors that deviate significantly from what is considered typical or healthy in a psychological context.

Deviance

Variance from common patterns of behavior.

Distress

A negative emotional state that arises from situations perceived as overwhelming or beyond one's ability to cope.