What Are the Typical First and Last Steps in the Personal

question 221

Multiple Choice

What are the typical first and last steps in the personal selling process? ​

• A)​prospecting; closing the sale
• B)​approach; closing the sale
• C)​prospecting; follow-up
• D)​approach; follow-up
• E)​presentation; follow-up

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Definitions:

Seniority Rights

Policies that prioritize longer-serving employees for promotions, benefits, and protections within a company, often during layoffs.

Grievance Procedures

Structured processes through which employees can officially report, address, and resolve complaints or disputes in the workplace.

Bureaucratic Model

A system of administration that operates through a fixed set of rules and procedures, often used in large organizations to ensure consistency and control.

Quasi-judicial Grievance Procedures

These are formal processes used within organizations to resolve disputes between employees and employers, mimicking judicial proceedings.