Services with Low Customer Contact Are Called _____________

question 6

Multiple Choice

Services with low customer contact are called _____________ .

• A) quasi-manufacturing
• B) quasi-services
• C) mixed services
• D) pure services
• E) mixed manufacturing

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Definitions:

Cash Flow Matching

A form of immunization, matching cash flows from a bond portfolio with those of an obligation.

Immunization

A strategy in fixed income investing that aims to make a portfolio's duration and interest rate risk match its liability obligations.

Duration Matching

An investment strategy where the durations of assets and liabilities are aligned to reduce the risk of changes in interest rates affecting the net worth.

Duration

A measure of the sensitivity of the price of a bond or other debt instrument to changes in interest rates, frequently used to assess interest rate risk.