What Are the Three Different Service Designs That Are Described

question 5

Multiple Choice

What are the three different service designs that are described in the chapter?

• A) substitute people for technology; get the customer involved, high customer attention approach
• B) customer-based market research, high customer attention approach, substitute technology for people
• C) customer-based market research, high customer attention approach, gets the customer involved
• D) substitute people for technology, customer-based market research, and high customer attention approach
• E) substitute technology for people; get the customer involved, high customer attention approach

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Definitions:

Highly Subjective

Based on or influenced by personal feelings, tastes, or opinions to a great extent, making it vary between individuals.

Presentations

The act of showing, explaining, or displaying information or ideas to an audience, often in a structured and formal manner.

Agitated

Feeling or appearing troubled or nervous.

Minor Stresses

Small, day-to-day stresses that, although individually manageable, can accumulate over time and affect mental health and well-being.