In Designing Service Systems, the Main Challenge Is to Design

question 12

Short Answer

In designing service systems, the main challenge is to design a system with ___________ but not _____ amounts of capacity.

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Definitions:

Strong Critical Thinking

The advanced ability to engage in clear, rational, open-minded, and informed reasoning or judgment.

Characteristics

Distinctive features or qualities that define a person, object, or concept.

Holistic Critical Thinking

An approach to critical thinking that emphasizes understanding the whole context or system rather than focusing only on its parts.