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What Are the Steps Involved in Quality Function Deployment

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What are the steps involved in Quality Function Deployment?


Definitions:

Loss Frames

A communication tactic that presents choices or outcomes in terms of potential losses, influencing decision-making and behavior.

Concrete Information

Specific, detailed data or facts that are grounded in reality and can be proven through direct observation or experience.

Expectancy Disconfirmation Model

A theory that suggests consumer satisfaction is based on the gap between expected and actual performance of a product or service.

Consumer Dissatisfaction

A negative emotional state that occurs when a product or service fails to meet a consumer's expectations.

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