In Using the Communication Technique of Reflection, the Clinician

question 11

Multiple Choice

In using the communication technique of reflection, the clinician

• A) Interprets the difference between a patient's thoughts and his or her behaviors
• B) Repeats something that the patient has said to encourage the patient to give more information
• C) Provides prompts such as "tell me more"
• D) Seeks more information in order to have a more clear understanding

Distinguish between the central and peripheral routes of the elaboration likelihood model and their implications for persuasion strength.

Recognize the significance of personal relevance in the persuasion process.

Understand the heuristic/systematic model of persuasion and its similarities to the elaboration likelihood model.

Assess the impact of mood, distraction, and cognitive resources on susceptibility to persuasion.

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Definitions:

Decision Making

Decision making is the cognitive process of selecting a course of action from among multiple alternatives, typically aiming to achieve the best outcome.

Brexit

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NAFTA

The North American Free Trade Agreement, a treaty among the United States, Canada, and Mexico to reduce trading barriers and establish a trilateral trade bloc in North America.

Customer Needs

The requirements or desires that consumers expect products or services to fulfill.