A Walk-Through Customer Satisfaction Audit

question 9

Multiple Choice

A walk-through customer satisfaction audit:

• A)is a technique used to share customer satisfaction information with new customers.
• B)involves the manager observing and evaluating the food and service.
• C)focuses on food safety with the manager and food safety inspector.
• D)is an example of a preference sensory test.

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Definitions:

Operating Activities

The portion of a company's cash flow statement that details the cash generated or used in the company's primary business operations, excluding investing and financing activities.

Depreciation Expense

The allocated amount of an asset's cost expensed over its useful life to account for the decline in its value due to wear and tear.

Loss on Sale

The financial loss incurred when the selling price of an asset is less than its carrying amount at the time of sale.

Statement of Cash Flows

A financial statement that shows how changes in balance sheet accounts and income affect cash and cash equivalents, broken down into operating, investing, and financing activities.