The CREST Report

question 8

Multiple Choice

The CREST Report:

• A)is a national level report of restaurant customer satisfaction.
• B)focuses on employee satisfaction in the foodservice industry.
• C)is a compilation of focus group interviews with college and university students.
• D)provides benchmark data for hospital patient customer satisfaction.

---

Definitions:

Environmental Threat

Potential harmful effects on an organization stemming from external environmental factors, such as economic shifts, regulatory changes, or natural disasters.

Strategic HR Planning

The process of aligning human resource management strategies with the overall strategic objectives of an organization to optimize workforce performance and meet future business needs.

Environmental Scanning

The act of examining the external factors influencing an organization's environment to identify trends, opportunities, and threats that could impact future operations.

External Environment

The external forces outside an organization that affect its operations, including economic, legal, political, technological, and social factors.