When an Arbitrator Is Called in to Hear a Grievance,which

question 1

Multiple Choice

When an arbitrator is called in to hear a grievance,which of the following will occur?

• A)The arbitrator will offer compromise solutions and either party can choose whether to accept or refuse the solution offered.
• B)The arbitrator will meet separately with both parties and negotiate a compromise.
• C)The arbitrator will attempt to get both parties to communicate,but has no power to force a settlement.
• D)The arbitrator will hear both parties and issue a decision which both parties must accept because an arbitrator's decision is binding.

Identify the benefits and potential problems of employee involvement in decision making.

Understand the significance and use of tacit knowledge in the decision-making process.

Identify factors that contribute to escalation of commitment and ways to minimize it.

Describe the stages of the creative process and its role in decision making.