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Standards are important in the control process because they:
Services
Services refer to the intangible products or activities provided by one party to another, often characterized by an exchange for payment.
Consumer Behavior
The study of how individual customers, groups, or organizations select, buy, use, and dispose of goods, services, ideas, or experiences to satisfy their needs and wants.
Products
Goods or services offered by a business to satisfy consumer needs, wants, or demands.
Services
Intangible products provided to consumers or businesses, such as education, healthcare, and financial advising, which satisfy needs or wants.
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