Common to the ISO 9001 Standards,the Malcolm Baldrige Award,and the Joint

question 21

True/False

Common to the ISO 9001 standards,the Malcolm Baldrige Award,and the Joint Commission standards is the inclusion of leadership as a criteria for quality.

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Definitions:

Diagnose

The process of identifying the nature or cause of something, typically a problem or condition, through examination of the symptoms or available data.

Reinforce

The act of strengthening a behavior by providing a reward or favorable outcome after the behavior is exhibited.

Organization Stories

Narratives shared within an organization that encapsulate its values, history, and culture, often used to impart lessons or reinforce community.

Communication Culture

The set of shared values, beliefs, and practices regarding how communication is understood and executed within an organization.