Which of the Following Measures Would Least Likely Be Included

question 131

Multiple Choice

Which of the following measures would least likely be included in a balanced scorecard's internal business process perspective?

• A)Percent change in throughput time
• B)Customer satisfaction rating
• C)Percent capacity utilization
• D)Average waiting time per customer

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Definitions:

Volatile Organic Compounds

Organic chemicals that have a high vapor pressure at ordinary room temperature, making them significantly evaporative and potentially harmful to the environment and human health.

Sunlight

The natural light emitted by the Sun, providing energy that supports the majority of life on Earth through photosynthesis.

Primary Pollutant

A contaminant released directly into the atmosphere from identifiable sources, contributing directly to air pollution.

Coal

A combustible black or brownish-black sedimentary rock, formed as rock strata called coal seams, used primarily as a source of energy.