The Following Information Is Based on a Fictitious Canadian Bank

question 35

Multiple Choice

The following information is based on a fictitious Canadian Bank (CB) and none of the numbers provided herein are real. CB assets total $46.1 billion, it has loans of $26 billion, and total deposits of $35.5 billion. It provides online, telephone, and traditional banking and investment services to both individuals and businesses in Canada and abroad. CB's mission is to create an exceptional customer experience by providing solutions through leading technologies, offering a wide selection of financial products and services, and leveraging experience to meet customers' needs. Internal business process measures on CB's balanced scorecard would likely include:
I. Average wait time per customer
II. Training and development costs per internal employee
III. Cost per customer served

• A)I and II only
• B)I and III only
• C)II and III only
• D)I, II, and III

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Definitions:

Articles of Confederation

The first constitution of the United States, adopted during the Revolutionary War, which established a loose alliance of states with limited central government powers.

National Government

A political entity that exercises authority over a nation or country and is responsible for the administration of public policy and national affairs.

Native American Policy

An overarching term for the United States' policies and attitudes towards Native American tribes, which have varied greatly over time, including periods of conflict, assimilation, and negotiations.

Congress

The national legislative body of the United States, consisting of two chambers: the Senate and the House of Representatives, responsible for making federal laws.