You Are Writing an Internal Proposal to Suggest That Your

question 15

Multiple Choice

You are writing an internal proposal to suggest that your company purchase a new ticket-tracking system, called Tick-Track, for the company's information-technology help desk. Which of the following is the best point to make in the introduction of your proposal?

• A) Tick-Track is made by a company that was just bought by Google.
• B) Tick-Track is designed to take advantage of the latest developments in database-search technology.
• C) We estimate that the response delays caused by our current ticket-tracking system are costing the company $1,000 per day in lost productivity.
• D) Tick-Track is a web-based system.

Recognizing the stages and importance of role-play in training.

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Acknowledging the significance of mixed modeling strategies in behavioral training.

Identifying factors that contribute to the effectiveness of instructor-led training.