You Are Writing an Internal Proposal to Suggest That Your

question 15

Multiple Choice

You are writing an internal proposal to suggest that your company purchase a new ticket-tracking system, called Tick-Track, for the company's information-technology help desk. Which of the following is the best point to make in the introduction of your proposal?

• A) Tick-Track is made by a company that was just bought by Google.
• B) Tick-Track is designed to take advantage of the latest developments in database-search technology.
• C) We estimate that the response delays caused by our current ticket-tracking system are costing the company $1,000 per day in lost productivity.
• D) Tick-Track is a web-based system.

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Definitions:

X-bar And R-charts

Tools used in statistical process control; the X-bar chart monitors the mean of a process whereas the R-chart monitors the range or dispersion.

Batch

A grouping of a number of items processed or produced together as a single lot.

Operating Characteristics Curve

A graphical representation that shows the relationship between the capability of a process and its performance with respect to different criteria.